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Re: CRM Integration: How does eloqua handle duplicate CRM contacts or leads?

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Best Practice for this would be the following.

 

IN CRM Create a field called Master Record(Field type=Check Box) (Say for contacts) tick mark one contact for which multiple entries exist.

 

In the Autosynch, add the following filter

 

"Master Record" = 1 or true(Depeding upon the field type value set for this field in CRM)

 

This will only fetch the contacts having a "Master Record" equals 1 or true. Thus you would not have duplicates and only modify the contacts in CRM having  value of "Master Record" equal to 1 or true.

 

Do the same while sending the data to CRM


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