This happened to us as well - we received reports of emails crashing inboxes and broken assets everywhere. I absolutely think if there's a system outage of this magnitude there should be measures in place to immediately stop all scheduled deployments for all instances that have become inaccessible. In all my 7 years of working with Eloqua I can't remember anything like this ever happening. My plea to Oracle/Eloqua is to please put in place preventative measures to ensure nothing like this ever happens again. Not only does this damage our relationship with customers and prospects, but it really compromises the trust we have in the system. As an Eloqua administrator and advocate for my company, it puts me in an awkward position since people look to me to explain and assist with all the technical aspects of the system. It is a very bad situation to be in when I have a handful of frantic marketing managers asking to immediately and urgently stop all scheduled emails, but I am helpless to do anything.
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