Hi All, I am digging through some of our programs and I noticed there are a large number of contacts stuck in a specific program step with the status "Excluded from email: Distribution list or brochure resend". Digging through the documentation, I figured out that it means the contact has already received the specific email. Because of this, I want to bulk move these contacts to the next step in the program so that they can continue to be nurtured.
1. Is this the right thing to do with contacts with this status?
2. Is there an easy way to bulk move contacts with this status to the next step in the program?
Also, we are still using Eloqua9.
Thanks,
Russ